Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities ...
By 2022, Gartner, Inc. predicts that 70 percent of organizations using biometric authentication for workforce access will implement it via smartphone apps, regardless of the endpoint device being used.
Samsung Electronics and Apple remained the top two semiconductor chip buyers in 2018, representing 17.9 percent of the total worldwide market, according to Gartner, Inc. This is a 1.6 percent decrease compared with the previous year. However, the top...
Worldwide IT spending is projected to total $3.76 trillion in 2019, an increase of 3.2 percent from 2018, according to the latest forecast by Gartner, Inc.
Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organizations. Gartner, Inc. predicts that, by 2021, 70 perce...
Data analytics and cybersecurity pushed cloud out of the top spot for increased technology investment by government CIOs in 2019, according to a survey from Gartner, Inc. This increased focus on data reflects CIOs? acknowledgment that artificial inte...
In 2019, HR leaders? top three key initiatives will be building critical skills and competencies, strengthening the current and future leadership bench and improving employee experience, according to Gartner, Inc.
Staff shortages have escalated in the last three months to become the top emerging risk organizations face globally, according to Gartner, Inc.?s latest Emerging Risks Survey.
Shifting consumer behaviors, mounting regulatory pressures, organizational shifts and disruptive automation combine to pose a real and destabilizing threat to many marketing leaders and their strategies for the years ahead, according to Gartner Inc. ...
