While most marketing leaders continue to strive for one-to-one personalization, achieving this type of tailored messaging falls short, causing most personalization efforts to fail, according to Gartner, Inc. The price of getting personalization wrong...
Gartner, Inc. predicts that by 2023, 50 percent of the roles that government CIOs will oversee do not exist in government IT today.
Gartner, Inc. has identified seven emerging security and risk management trends that will impact security, privacy and risk leaders in the longer term. Gartner defines ?top? trends as ongoing strategic shifts in the security ecosystem that are not ye...
Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact center, according to a rec...
Nearly half of today?s platform as a service (PaaS) service offerings are cloud-only, according to Gartner, Inc. Currently, there are more than 360 vendors across 21 market segments, delivering more than 550 PaaS offerings.
