The march to digitalization is so commonplace today that 40% of global CIOs have reached scale for their digital endeavors, more than doubling the proportion of enterprises from 2018, according to Gartner Inc.’s annual global survey of CIOs. The ne...
Gartner, Inc. today revealed its top strategic predictions for 2020 and beyond. Gartner’s top predictions examine how the human condition is being challenged as technology creates varied and ever-changing expectations of humans.
Gartner, Inc. has announced the winners of the 2019 Gartner Eye on Innovation Award for financial services in the Americas. The award recognizes innovative use of digital technology-enabled capabilities, products or services to highlight “best-in-c...
Only 19% of marketing leaders believe their actions, positioning and messaging are fully aligned with their brands’ actual values, according to Gartner, Inc.
CIOs are facing a world that is constantly changing, and to succeed in this environment, IT leaders must find ways to navigate this uncertainty by winning in the turns, according to Gartner, Inc. Three forces are the “turns” – geopolitics, econ...
Gartner, Inc. today highlighted the top strategic technology trends that organizations need to explore in 2020. Analysts presented their findings during Gartner IT Symposium/Xpo, which is taking place here through Thursday.
The customer engagement center (CEC) and contact center (CC) have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data. This has resulted in a fragmented customer experience (CX), accordin...
