Leveraging the automation continuum is security and risk management leaders? latest imperative in creating and preserving value at their organization, according to Gartner, Inc.
Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2 billion in 2018, according to research from Gartner, Inc.
Interest in blockchain continues to be high, but there is still a significant gap between the hype and market reality. Only 11% of CIOs indicated they have deployed or are in short-term planning with blockchain, according to the Gartner, Inc. 2019 CI...
The proliferation of Internet of Things (IoT)-connected devices and artificial intelligence (AI)-enabled virtual personal assistants (VPAs) gives rise to a new way to serve customers and a new, virtual customer to serve. However, five challenges to g...
Three-quarters of organizations surveyed by Gartner, Inc. increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52% intending to increase funding in 2019, focusing o...
In the pursuit of growth and productivity, Australian workplaces have exhausted staff morale and decimated effort levels, with employees now on the brink of burnout and ready to quit, according to a recent survey by Gartner, Inc.
While compensation remains a top driver to attract and retain talent in the U.S., employees only expect about a 10% salary increase to switch employers, while companies are offering average compensation increases around 15%, according to a recent sur...
The number of U.K. employees who are actively seeking new employment has plummeted, according to Gartner, Inc. The latest data in Gartner?s 1Q19 Global Talent Monitor shows that active job seeking behavior declined 9.6% from 4Q18 to 1Q19 and decrease...
Most organizations will fail to realize the full value of new financial application purchases because they are not accounting for digital capabilities that they will require in the future, according to Gartner, Inc.
