Employees are applying only 54% of the new skills they learn, despite the number of skills required for a single job increasing by 10% year-over-year, according to Gartner, Inc. Gartner TalentNeuron data reveals that 33% of the skills needed three ye...
In today’s uncertain and volatile environment, customer service must play a larger role in driving both customer retention and also growing customer loyalty, according to Gartner, Inc. However, most customer service organizations attempt to do so b...
The 30 must-watch technologies on the Gartner Inc. Hype Cycle for Emerging Technologies, 2020 include technologies that enable a composable enterprise, aspire to regain society's trust in technology, and alter the state of your brain.
It is critical for sales enablement leaders to implement a long-term virtual selling strategy as more field sales roles move to virtual sales positions, according to Gartner, Inc.
In today’s risk reality, organizations must anticipate new cybersecurity threats, understand the ongoing implications of COVID-19, deal with disruptive technologies and build resilience in a world where nothing is certain. At the virtual Gartner Se...
Customer data ethics makes its first appearance on the Gartner Hype Cycle for Digital Marketing 2020 as it has moved into the Innovation Trigger phase of the Hype Cycle, according to Gartner, Inc. Customer data ethics focuses on aligning business pra...
CIOs have increased their organizational credibility during the COVID-19 pandemic, but there are more complex challenges that CIOs must tackle during the recovery to sustain their elevated value, according to Gartner, Inc.
Worldwide IT spending in the banking and securities sector is expected to decline nearly 4.7% to $514 billion in 2020, according to Gartner, Inc. Spending on devices such as PCs and mobile devices will see the largest decline, falling 12.1%, followed...
The worldwide infrastructure as a service (IaaS) market grew 37.3% in 2019 to total $44.5 billion, up from $32.4 billion in 2018, according to Gartner, Inc. Amazon retained the No. 1 position in the IaaS market in 2019, followed by Microsoft, Alibaba...
