Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact center, according to a rec...
Nearly half of today?s platform as a service (PaaS) service offerings are cloud-only, according to Gartner, Inc. Currently, there are more than 360 vendors across 21 market segments, delivering more than 550 PaaS offerings.
Thirteen percent of organizations implementing Internet of Things (IoT) projects already use digital twins, while 62 percent are either in the process of establishing digital twin use or plan to do so, according to a recent IoT implementation survey*...
Augmented analytics, continuous intelligence and explainable artificial intelligence (AI) are among the top trends in data and analytics technology that have significant disruptive potential over the next three to five years, according to Gartner, In...
IT and business leaders are often confused about what artificial intelligence (AI) can do for their organizations and are challenged by several AI misconceptions. Gartner, Inc. said IT and business leaders developing AI projects must separate reality...
