The customer engagement center (CEC) and contact center (CC) have been integrating in silos for decades, with limited sharing of customer interaction channel functionality and data. This has resulted in a fragmented customer experience (CX), accordin...
Given that logistics leaders face pressure from their stakeholders to optimize logistics costs while maintaining service and performance levels, Gartner, Inc. has identified five actions to achieve cost optimization from within the organization.
Worldwide PC shipments showed a modest increase with 1.1% growth in the third quarter of 2019, according to preliminary results by Gartner, Inc. Shipments totaled 68 million units in the third quarter of 2019, up from 67 million units in the third qu...
Attend the Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019 and see how to accelerate innovation and agility in a hybrid world and enable your organization’s digital future.
The Gartner Inc. 2019 Hype Cycle for Blockchain Technologies shows that blockchain is sliding into the Trough of Disillusionment. The market will begin to climb out of this Trough by 2021, as technology advances and pragmatic use cases uniquely suppo...
Fifty-eight percent of marketing leaders believe brand is a critical driver of buyer behavior for prospects, and 65% believe it is a critical driver of buyer behavior for existing customers, according to Gartner, Inc. However, the Gartner Brand Surve...
Marketing budgets have shifted downwards, dropping from 11.2% of overall company revenue in 2018 to 10.5% in 2019, according to a survey of chief marketing officers (CMOs) by Gartner, Inc. Findings from Gartner’s CMO Spend Survey 2019-2020 report r...
