Companies that have seen a positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to a recent survey by Gartner, Inc. The survey found that nearly 80% of growth organizations use customer surveys to col...
Sixty-five percent of chief marketing officers (CMOs) and marketing leaders report they are already bracing for moderate to significant budget cuts due to coronavirus-related disruption, according to Gartner, Inc. On March 20, Gartner polled 176 mark...
A Gartner, Inc. survey on March 23 among approximately 160 HR leaders showed that 49% of respondents are implementing organizationwide new hiring freezes, and 41% are focused on making better use of technology. In response to the global COVID-19 pand...
A five-phase strategic and systematic approach to strengthen the resilience of organizations’ current business models is key to business continuity during the coronavirus pandemic, according to Gartner, Inc.
As COVID-19 coronavirus spreads globally, Gartner, Inc. has identified three impact areas for customer service and support leaders to focus on to manage risk and ensure continuity of operations.
